Refund Policy

Lottie Lauder – Lauder Jewellers – Lottie Beth – Cuffs & Co will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

If any items in your order prove to be faulty, please return the items to Lottie Lauder – Lauder Jewellers – Lottie Beth – Cuffs & Co  with a copy of the delivery note & receipt.

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

If you change your mind you may return any product to Lottie Lauder – Lauder Jewellers – Lottie Beth – Cuffs & Co , unopened and in perfect condition, within 14 days of receipt of your delivery:

• For online orders, a refund can be requested within 14 days of despatch.

• For online orders, an exchange can be requested within 14 days of despatch (online orders).

Certain exclusions apply see paragraph below. Please contact our customer service department to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.

Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods made to a customer’s specifications may not be returned.

Cancellations

Under the Consumer Contracts Regulations, you have the right to cancel your order with us at any time within 7 days of receiving your goods. In the event we are unable to deliver your order within our standard delivery timescales you are entitled to cancel your order with no penalty. Should you cancel the contract we will then refund you the price you have paid for the goods, this will not include delivery charge if you have cancelled after your order has been dispatched.

Once the goods are in your possession you are under a duty to take reasonable care of the goods, which means the goods must be unused / unworn and all labels / tickets must still be attached on return to us, if they are removed we are unable to refund.

Please contact our customer Service department should you wish to cancel your order.

Lost packages

Even though packages are sent via secure insured postal / courier service on rare occasions we do experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of despatch.

Please be aware that if we are not contacted within 10 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Lottie Lauder – Lauder Jewellers – Lottie Beth – Cuffs & Co